If you cannot push this button, make sure you uncheck the “No Interruptions” option in your Alexa app settings and confirm the voice command. On the top of the Alexa device, press the mute button. Alexa will not react to voice instructions while in this mode. If the “Do Not Disturb Mode” (DND) is accidentally activated, the Blue Ring of Death will occur. When using the Amazon Alexa device, you may find it challenging to navigate the device. When you choose the factory reset option, your Echo device may take some time to reset and reboot.
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